About
“A house is built by hands, but a home is built by heart.”
People come and go in our lives but the togetherness of a family is the warm shelter we seek when we falter.
First introduced in 2002, NewTrails Furniture which located in Selangor, Malaysia is a trusted home furnishing and accessories brand that strives to create special moments of togetherness in every family, through offering an extensive array of bedding, bedding accessories and bath essentials. Be it from cabinets, lamps, chairs to tables; these little offerings accompany every family in every stage of their lives; subtly capturing joy behind everyday moments.
Besides, this company also provided our products to over 5 countries in Asia which included China, Thailand, Singapore, Indonesia and Brunei.
After all, we were there when you held your newborn; we were there when you slept soundly into the night; we were there when you enjoyed those quiet times with your loved ones; we were there when you found your way back home.
At NewTrails Furniture, we embrace the importance of togetherness and we aspire to provide the best for all in your family.
FAQ
Do we provide International delivery?
Yes. We do provided international delivery for 5 countries in Asia which included China, Thailand, Singapore, Indonesia and Brunei.
How do I return an item?
You can contact our costumers service at 1-300-88-0000 or
newtrails@gmal.com and provide your invoice.
What is your returns policy?
If you are not satisfied with your purchase, you can return it and get full refund within 2 weeks.
If there is any damage within the warranty time range, you may also return the product and we will send a new one.
How do I track my parcel after I order?
After you purchase, we will send you a tracking number and you may track your parcel on www.ninjavan.com with your tracking number.
How can I postpone my parcel?
You will receive an SMS on your phone before 1 day the parcel arrives at the current address. If you are not at the current address you can choose the date and time to postpone your parcel.
Should I set up the furniture myself?
Yes. Our company only provided the manual on how to set up the furniture.